bee111 Privacy Policy

1 Who We Are and How to Contact Us

1.1 This Privacy Policy applies to the bee111 online casino and sports betting platform, accessible at bee111.org and all associated sub-domains and services ("the Platform", "bee111", "we", "us", "our").

1.2 bee111 is the data controller responsible for your personal information. If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us at:

Email: [email protected]

Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

1.3 This Policy should be read alongside our Terms & Conditions, which govern your use of the bee111 platform more broadly.

2 What Personal Data We Collect

2.1 bee111 collects personal data at various points during your relationship with the platform. The categories of data we may collect include:

• Identity Data: Full legal name, date of birth, national identity number or passport number, gender.
• Contact Data: Email address, mobile phone number, residential address (including district, city, and postal code within Bangladesh).
• Account Data: Username, encrypted password, account creation date, account status, and login history.
• Financial Data: Deposit and withdrawal transaction records, payment method identifiers (e.g., bKash account number, Nagad account number, bank account details), transaction timestamps, and amounts in BDT.
• Gaming Activity Data: Game history, wager amounts, bet outcomes, bonus redemption records, and session durations.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited within the platform, features accessed, time spent on specific sections, clickstream data, and referral source.
• Communications Data: Records of your correspondence with bee111's customer support team, including email content, chat logs, and complaint records.
• Verification Documents: Copies of government-issued identity documents (such as the National Identity Card or passport) and proof of payment method ownership submitted during the KYC (Know Your Customer) verification process.

2.2 We do not intentionally collect any special category personal data, such as data revealing racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data, unless you voluntarily provide such information in the context of a responsible gaming self-assessment or similar interaction.

3 How We Collect Your Personal Data

3.1 bee111 collects personal data through the following channels:

• Direct interactions: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the platform, through cookies, server logs, and similar tracking mechanisms. See Section 8 for full cookie details.
• Third-party payment processors: Transaction confirmation data received from mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners when you make deposits or withdrawals.
• Identity verification services: In some cases, bee111 may use third-party identity verification providers to cross-check the documents you submit during the KYC process. These providers return a verification status to bee111 but do not retain your document data on our behalf beyond the verification transaction.

4 How We Use Your Personal Data

4.1 bee111 uses the personal data we collect for the following purposes:

4.2 bee111 does not use your personal data for automated individual decision-making that produces legal or similarly significant effects on you, except in the context of fraud detection where automated screening may trigger a manual review of your account.

5 Sharing Your Personal Data

5.1 bee111 does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: Mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners receive the minimum transaction data required to process your financial requests.
• Identity verification providers: Third-party KYC and AML service providers who assist in verifying the identity and age of new registrants. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Game software providers: Licensed game studios and software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive session and game-outcome data necessary to deliver their games and calculate results. These providers do not receive your full identity profile.
• IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Law enforcement and regulatory authorities: bee111 will disclose personal data to government bodies, law enforcement agencies, or regulatory authorities when required to do so by law, or when we believe in good faith that such disclosure is necessary to protect the safety of our players or the integrity of the platform.

5.2 Any third party that processes personal data on behalf of bee111 is required to do so only in accordance with our instructions, under contractual confidentiality obligations, and with appropriate technical and organisational security measures in place.

6 Data Retention

6.1 bee111 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, financial reporting, or compliance requirements.

6.2 The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your relationship with bee111, plus a minimum of 5 years after account closure.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of 5 years after account closure or the date of the last verified transaction, whichever is later.
• Customer support communications: Retained for 2 years from the date of the last communication in each support thread.
• Technical and usage logs: Retained for up to 12 months from the date of collection, after which they are anonymised or deleted.

6.3 When data is no longer required for any legitimate purpose and the applicable retention period has elapsed, bee111 will securely delete or irreversibly anonymise the data in accordance with our internal data lifecycle procedures.

7 Your Rights Over Your Personal Data

7.1 As a bee111 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request and your registered account username.

• Right of Access: You may request a copy of the personal data bee111 holds about you. We will respond within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Note that this right is subject to overriding legal obligations — we cannot delete data we are legally required to retain (e.g., financial transaction records).
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to Object: You have the right to object to the processing of your personal data where bee111 is processing it based on legitimate interests, to the extent that your particular circumstances override those interests.
• Right to Withdraw Consent: Where bee111 is processing your personal data based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.

7.2 bee111 will not charge a fee to process a reasonable data rights request. If a request is clearly unfounded, repetitive, or excessive, bee111 reserves the right to decline the request or charge a reasonable administrative fee.

8 Cookies and Tracking Technologies

8.1 bee111 uses cookies and similar technologies (such as pixel tags and local storage) to operate the platform effectively and to understand how players use our services. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These are required for the platform to function. They include session cookies that keep you logged in during a visit and security tokens that protect your account. These cannot be disabled without breaking platform functionality.
• Functional Cookies: These remember your preferences, such as your last-used payment method or preferred game category, to personalise your experience on repeat visits.
• Analytics Cookies: These help us understand aggregate player behaviour — which sections of the platform are most popular, where players encounter friction, and how the platform performs across different devices. This data is analysed in aggregate and is not linked to your personal identity.

8.2 bee111 does not use third-party advertising or retargeting cookies. We do not place tracking pixels on behalf of external advertising networks.

8.3 You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the bee111 platform, including logging in and processing transactions.

8.4 On your first visit to bee111, you will be informed about our use of cookies. By continuing to use the platform, you consent to the use of cookies as described in this section.

9 Data Security

9.1 bee111 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including stored payment method details and identity verification documents.
• Role-based access controls that limit internal access to personal data to authorised personnel only, on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Two-factor authentication (2FA) available to all players and required for all internal administrative accounts.

9.2 While bee111 takes all reasonable steps to protect your data, no online system can be guaranteed 100% secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, bee111 will notify affected players without undue delay, describing the nature of the breach and the steps being taken to mitigate its impact.

9.3 You are also responsible for keeping your own account credentials secure. See Section 3 of our Terms & Conditions for your obligations regarding account security.

10 Children and Minors

10.1 The bee111 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a person under 21 has registered an account on bee111, please notify us immediately at [email protected].

10.2 Upon receiving a credible report of underage registration, bee111 will promptly close the account, void any associated transactions, and securely delete the personal data associated with the minor's account to the fullest extent permitted by our legal obligations.

11 Changes to This Privacy Policy

11.1 bee111 may update this Privacy Policy from time to time to reflect changes to our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via email at least 7 days before the updated Policy takes effect, where reasonably practicable.

11.2 The version number and effective date at the top of this Policy will be updated with each revision. The most current version is always accessible at bee111.org/privacy-policy. Your continued use of the bee111 platform following the effective date of an updated Policy constitutes your acceptance of the revised terms.

11.3 If you do not agree with any changes to this Privacy Policy, you should stop using the bee111 platform and may request account closure as described in our Terms & Conditions.

12 Contact and Complaints

12.1 If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about the way bee111 has handled your personal data, please contact our support team:

Email: [email protected]

Response Time: We will acknowledge all privacy-related requests within 48 hours and aim to provide a substantive response within 30 days.

12.2 When submitting a request, please include your registered username and a clear description of your query. This helps us locate your account records and respond as efficiently as possible.

12.3 If you are unsatisfied with bee111's response to your privacy complaint, you may escalate the matter through formal alternative dispute resolution channels. bee111 will cooperate with any such process in good faith, as described in our Terms & Conditions.